ABOUT US
We started as young hoteliers with a big dream to elevate the standard of customer service, specifically in the hospitality industry.
We are passionate and dedicated to the art of butler service and we have trained a diverse team, mainly hoteliers. We strive to build customer relationships and provide tailored service strategies to exceed the guests’ expectations by providing personalized recommendations, and going above and beyond. We are committed to providing a truly exceptional level of service.
We challenge the status quo in-service experience.
OUR VISION
To be the preferred training center for all aspiring service providers.
OUR MISSION
To provide unique and exquisite luxury-mindset training.
OUR VALUES
Our values are summarized by the word "PEAK"
P - Progress
E - Excellence
A - Attitude
K - Knowledge and Skills
What we stand for
Progress
Knowledge & Skills
Excellence
We believe in daily gradual small progress diligently executed.
Excellence
Knowledge & Skills
Excellence
We strive for excellence in everything that we do.
Attitude
Knowledge & Skills
Knowledge & Skills
We believe that ATTITUDE is what we need to get started, to execute, and to accomplish tasks.
Knowledge & Skills
Knowledge & Skills
Knowledge & Skills
We update our knowledge and upgrade our skills consistently.
our team
Ersipit Pelawi
Ersipit Pelawi
Ersipit Pelawi
"An experienced hotelier with extensive experience in the luxury hospitality sector. His notable work experiences includes managing prestigious properties such as St. Regis Chengdu, St. Regis Macau, Rosewood Kingdom of Saudi Arabia, Rosewood Beijing, and more. His impressive skill set and connection to influential figures have established him as a leader in the hospitality industry"
Gusti Wahyudi
Ersipit Pelawi
Ersipit Pelawi
"A passionate and experienced hotelier with extensive & diverse skills and knowledge across hotel operations. Joined several reputed establishments both domestically and internationally since 2006, such as JW Marriott Jakarta, St Regis Jakarta, Sari Pacific Jakarta, St. Regis Singapore and Pan Pacific Singapore"
TRAINING COURSES
Bespoke Butler Service Training
Bespoke Butler Service Training
Bespoke Butler Service Training
The course is designed to elevate the guest's experience in luxury establishments by equipping the associates with bespoke skills and knowledge, nurturing the butler mindset, and enhancing team collaboration which results in flawless service execution.
For further details of the course, please contact us by sending an enquiry email.
Food & Beverage Training
Bespoke Butler Service Training
Bespoke Butler Service Training
This course will uplift a mundane dining experience by equipping the associates with customized skills, knowledge, and service mindset.
For further details of the course, please contact us by sending an enquiry email.